My wife and I would like to thank you and 101 Mobility for your excellent service and product at a very competitive price. We are both very happy with the end result. Please extend my thanks as well to the two fine young men who performed the installation today.
December 10, 2017
The people, from the person answering the phone to all the technicians are top notch.
My problem is the product quality of the latest stair lift I purchased. The prior one served me well for 15 yrs.
The new one is up to quality standard of the first,
I liked that 101 Mobility has great, competitive pricing and came out to help us when we needed assistance and didn't have a contract with you guys *yet!* After multiple calls to our previous contractor with no response, 101 Mobility was quick to come to our aid when we called and took care of our problems quickly.
The convenience of having the technician come to you is a definite plus. He was done in 30 minutes; he replaced the pin for the lift, the guide for the strap and zip-tied the loose wires at the base of the lift. I haven't used the lift or scooter since he came - except to put the scooter back into the van- but everything looks new again!
Operations Manager Wayne responded promptly to our need for immediate chairlift repair and was thorough, courteous, and professional as he worked on our chairlift. We are so pleased to have the use of our chairlift again.
The "gifted" 2012 chair lift is working very well. The technician, Michael, was very friendly and kind. We set up a friendly relationship which we don't get very often with professionals who explain something once and expect we who are elderly to understand and remember. He explained exactly how it worked and what to do. He had me do 2 test runs which was a help. He promised to send me a booklet on how it works which I'm looking forward to receiving.
I was very impressed with 101 Mobility. I have had my chair lift for almost 2 years, & I am very satisfied with how this machine works daily. I can depend on this chair lift, to get me from floor level to the next floor level. I have had some minor maintenance problems, but 101 Mobility has come to my house & fixed the problems, in a timely manner. I am so glad that I got my 101 Mobility chair lift. It has made a big difference in my life. Thanks!
Well we have not have the product but 3 days but the service is outstanding, every single person who came in our house was so friendly so respectful of us and our property , very refreshing I can tell you. Thank you for the great job and [FIRST NAME REMOVED] is enjoying the elevator so much, it so easy for him to go upstairs now.
thanks you one and all. Novella
OUR EXPERIENCE HAS BEEN WONDERFUL, BEGINNING WITH GAROL ORR, SHE FOLLOW UP AFTER OUR FIRST VISIT, A PLUS.
THE TEAM WAS EXCELLENT, SO VERY CAREFUL AND VERY NICE PERSONALITIES.
OUR THANKS TO WAYNE, MIKE, GERARD, MICHAEL. SPECIALLY THE LEADING LADY GAROL WHO MADE EVERY THING PERFECT.
THE PRODUCT: SO FAR WE ARE VERY HAPPY, NO PROBLEMS.
WE ARE CHARGING A NICKLE TO OUR 6 YEAR OLD NEIGHBOR GIRL AS SHE IS BRINGING HER LITTLE FRIENDS. (just kidding)
THANK AND REGARDS, HUMBERTO AND THERESA [LAST NAME REMOVED]
Friendly employees who go the extra mile to make sure the product works as expected. Install took much longer than expected, but ultimately was satisfactory. New product (Stiltz) has a few design and manufacturing issues that need to be fixed, but 101 took care of it.
Firstly, Steve Donovan was very professiona. Unlike, other sales people, he came prepared and did a good demo of the product. He answered my questions as well as set a demo of the
Bruno stairlift with a satisfied customer. He also met me at their home.
When I call the office I ALWAYS get to talk to a person and not a machine. No matter who I speak to they are all able to help me solve my problem or answer my question. Everyone is very personable and seem genuinely happy to help. I loved the first chair lift so much that we just bought a second one for our basement.
Since we have had two stairlifts in 8 years, we are familiar with features and benefits. Our concerns are reliability and maintenance costs, which we will learn over time. All manufacturers quote customers who are pleased with their purchases. We are trying a different manufacturer to determine if reliability improves and maintenance costs are more reasonable. 101 Mobility has been responsive in scheduling the visit that evaluates the installation and confirms the estimate, and the removal of the old unit and installation of the new unit was quick and painless. Give us a few years before we can write a more comprehensive evaluation.
I talked to 4 or 5 people at 101 Mobility and all were helpful no hard sell .You owe it to yourself to consider them I also like they sell Bruno. Family owned in America.They don,t knock other products or reps. But this is from me Some people wanted to widen my door ,reverse my door Red flags flew up I knew better
Your service is the best That I have ever experienced. Your staff is very helpful and friendly. They made sure that I was comfortable while they worked on installing my lift. I could have not been treated any better. I would highly recommend your services to anyone with a mobility need.
We are so pleased with Mike. He installed our replacement stair chair lift. Very professional and knowledgeable about his product.
Would definitely use him again. Will be telling our friends about his work and knowledge.
He made sure we knew the difference in the old and new lift regarding the operation.
Did a great inservice. Thanks Mike for a
The ease of use and just the convenience of it. Too many steps to climb in my condo. Cheaper than moving. Unit is very quiet and doesn't use hardly any electricity yrly. Just puts me at ease knowing I won't be falling down stairs. So happy I have it.
I have been a client of Garol Orr's at 101 Mobility for a number of years. Garol and her team - most recently Wayne (shout out to Wayne!) - have always gone above and beyond with needs evaluation, service, and with product installation and maintenance. Without reservation 101 Mobility has the best, bar none, customer service of any company I have ever dealt with. These are good people who treat their clientele with respect, compassion, and unwavering commitment to providing the best products and services to make life easier when living with physical challenges. They are number one with me and I recommend them highly!!!
Mobility 101 is a fantasic resource for the people of North Georgia and beyond. They offer exemplary, flexible service. They were a great contributor to the success of my trip and I will use them every time I come to Georgia! Thank you Julia and Chris!
So impressed that Wayne Offenhauer
Changed his schedule to get over to our house and fix our broken chairlift.
He was kind to my 91 year old father and very respectful which I truly appreciated. Now we are back in working order thanks to Wayne!
Very pleased with the products we have purchased from 101 Mobility.
Easy to order; knowledgeable sales staff; quick and reliable worker installation; and no problems with the products after they have been installed.
Great customer service; my phone calls were answered every time I called; Wayne did a great job assessing the best installation alternative, and fully explained the operation of the equipment. All work was done in a timely, professional manner.
The salesman Steve was honest and accommodated our needs
The installers: mike and Michael were fantastic
Kind , informative and made sure knew all about chair lift before leaving
Would not hesitate to recommend 101 or personnel
Personnel are the best! I have never been more satisfied with treatment, assistance and overall interaction as I have with several times I have dropped by for various needs: repairs to Joey lift and/or renting a scooter.
They are my vendor of choice. Family!!